Help

With FlipCar you are able to rent a car for only 1€. How does it work? Car rental companies have to transport their cars from A to B regularly. The FlipCar app shows you at a glance where to take them!
If there is a suitable trip for you, you can easily book it in the app. Just as in a normal car rental, you pick up the car from the station and return it to its destination. Cool, isn’t it?

What’s gone is gone! Since logistics trips don’t take place all the time, you might not be able to find exactly the trip you want. So check it out from time to time, new trips are added almost every day.

A minimum age of 21 years applies to all FlipCar rides. Please ensure that you have been in possession of a valid Class B driving licence for at least 12 months.

To use FlipCar, you must first download the app from the Apple App Store or Google Play Store. After that, follow the steps for registering in the app. Once you’ve successfully registered, you’ll be logged in to book your first ride.

To register with FlipCar, you must provide your phone number, full name, date of birth and email address. You are probably wondering why we need this information from you. Here is why:

Phone number: We want to make sure that you are a real person.

Name: When you rent a car with FlipCar, we provide your name to our partners so that you can pick up the car easily.

Date of birth: We want to make sure that you are above 21 years old and can rent a car with us. If you are younger, you cannot rent a car yet and will have to be patient.

E-Mail Adress: If you rent a car, we will send you a booking confirmation and an invoice to your e-mail address.

No, other users have no access or insight into your personal data. If you have any further questions, please refer to our Privacy Policy.

A deposit is usually reserved on your credit or debit card to provide security for possible additional costs, such as fines for speeding. The entire deposit will be released immediately after the trip without incident. You can find out how much the deposit is, in each individual case, in the FlipCar app in the booking details. If no amount is indicated for the deposit, no deposit will be reserved for the trip.

Although the deposit is released immediately after the trip, it may take up to three working days, depending on the bank, before the amount is available again on the credit or debit card.

If it takes more than 10 days, contact the rental agency using your rental contract number and send us an email to [email protected] and we will support you.

Retention (e.g. 850€ retention) means the excess with which you are liable for any damage and which you must deposit with your EC or credit card. You can find out how high the retention for your trip is in the booking details in the app.

Sure! You can easily book one of our FlipCar protection packages via the app. In this way you can secure your retention in the event of damage and the amount will be reimbursed by our insurance partner.

Please have a close look at the rental conditions of the car rental company before making a reservation (available in the app during the respective trip). For example, age limits may vary. Make sure you meet all conditions before making a reservation.

We offer you the possibility to book rides via your Paypal account or with your credit card.

These are always example vehicles and vehicle models may also vary.

If a surprise car is shown to you, you will be given a randomly selected vehicle when you pick it up. Please note that the number of seats and the size of the trunk may vary depending on the vehicle.

We recommend to be on site 30 minutes before the specified start time of the trip.

You go to the specified pickup location and show the staff on site the app with your reservation. Please make sure that you carry your driver’s license, identity card and, if necessary, your EC or credit card. You will find the documents you need for your trip in the confirmation e-mail of your reservation. The staff will clarify some formalities with you on site, inspect the vehicle and then hand over the keys. Attention: Please make sure that all damages are recorded and logged.

Please pay attention to the given times of the offered trip and be punctual. If you are late and a punctual transfer is no longer possible, we unfortunately have to charge a cancellation fee.

Then we have to charge you a cancellation fee. The amount will be debited directly from your credit card. Before making a reservation, please make sure that you are able to make the trip.

The first full tank is always included. On long trips it can happen that the first tank is not sufficient. In this case you must fill up with enough fuel to reach your destination safely. You will have to pay the extra costs yourself.

Wichtig: Du musst das Auto nicht volltanken, sondern nur soviel nachfüllen, dass du es zum Zielort schaffst.

The required free kilometers including a buffer for possible detours through e.g. redirections are included.

Yes, you can take other people along on your ride. Please make sure that only you drive the vehicle, because only you are registered as the driver for the journey and insured accordingly.

Of course, if necessary, please check in advance with the rental company’s branch to see whether a child seat needs to be provided, booked or brought along.

No, however if you have a transport cage, we recommend that you contact the rental company’s branch office prior to departure and ask for permission.

Yes, just start the journey in the FlipCar App and you will be navigated directly to your destination. Please note: If you use another app for navigation, you will not receive FlipCoins for your trip.

You will find the usual travel time in the app in the booking details. After picking up the car, the journey must be started directly. For your trip with FlipCar, the travel time is calculated and permanently updated in the navigation. Thus traffic jams, road works etc. are included. Additionally, every trip has a buffer, so that you arrive relaxed at your destination.

Why do you have to drive off directly? The destination station is already waiting for the vehicle for the next customer and still has to prepare it.

For your journey with FlipCar, the journey time is dynamically calculated. So traffic jams, construction sites etc. are included. In addition, each trip has a buffer, so that you arrive relaxed at your destination. If you still arrive late and are not responsible for this, you will not incur any extra costs.

Detours and intermediate stops that deviate from the direct route are not permitted. A break at rest stops to eat something or to go to the toilet is of course allowed and desired. If the car rental company finds a detour that is not due to traffic or normal breaks, you may have to pay extra fuel and mileage.

FlipCoins are our own reward system, with which we reward reliable and careful drivers. If the app is activated, your driving style, route, driving time and vehicle class will be evaluated during the ride. After the ride you will receive an evaluation in the form of smileys and the number of collected FlipCoins.

Once you have picked up the car and received the keys, simply start your journey in the FlipCar App. The navigation starts and takes you directly to your destination. FlipCoins are collected automatically. When you finish your journey at your destination, you will immediately see how many FlipCoins you have collected.

It all depends on how carefully you drive. In general, your driving style is assessed positively by a gentle driving style. In concrete terms, this means that a smooth start, anticipatory braking and gentle curves are rated positively. The route is evaluated according to the distance driven. If you follow the given navigation of the FlipCar App, you will get a happy smiley. If you take a detour without a reason, the smiley will unfortunately not be as happy and you will get fewer FlipCoins. The vehicle class also influences your FlipCoins. The higher the value of the vehicle, the more FlipCoins you can earn.

No, the condition in order to collect FlipCoins is that the app is activated throughout the entire trip. You can also run the app in the background, if you want to use an alternative navigation. However, if the app is completely closed or your mobile phone is switched off, you will not receive any FlipCoins.

.

No worries, the app will continue to run and a break will not affect the number of FlipCoins you collect.