In 4 steps to your 1€ rent:
Download the app
Book your trip
Pick up the car.
Take it to its destination.
What is FlipCar?
If there is a suitable trip for you, you can easily book it in the app. Just as in a normal car rental, you pick up the car from the station and return it to its destination. Cool, isn’t it?
What's the catch on FlipCar?
How old do I have to be and how long do I have to have a driving licence?
Does FlipCar work on my smartphone?
An Android smartphone should be equipped with a location and acceleration sensor as well as the operating system “Marshmallow” (6.0) or higher installed.
To use FlipCar you must have an existing internet connection.
Can I be notified of available rides?
How do I register?
What kind of data is collected during the registration process?
Phone number: We want to make sure that you are a real person.
Name: When you rent a car with FlipCar, we provide your name to our partners so that you can pick up the car easily.
Date of birth: We want to make sure that you are above 21 years old and can rent a car with us. If you are younger, you cannot rent a car yet and will have to be patient.
E-Mail Adress: If you rent a car, we will send you a booking confirmation and an invoice to your e-mail address.
Can other users see my email address or other information from me?
Will my information be lost if I delete the app?
How do I delete or reactivate my account?
completely. You will find the item “Delete account” under “Settings” in the app “Privacy settings”. Within one month your account can be reactivated as soon as you log in to the app again. If you do not do this, your account will be completely deleted.
Attention, a deleted profile cannot be reactivated.
Reservation and booking
FlipCar Car Rental Terms and Conditions adapted for FlipCar Rental
Basic insurance cover
FlipCar Protection Package Plus
What does deposit mean?
Although the deposit is released immediately after the trip, it may take up to three working days, depending on the bank, before the amount is available again on the credit or debit card.
If it takes more than 10 days, contact the rental agency using your rental contract number and send us an email to [email protected] and we will support you.
What does retention mean?
Can I reduce my retention?
What do I have to consider before booking?
Do I always get the vehicle that is displayed in the app?
What is a surprise car?
Can I see whether the vehicle has an automatic or manual transmission?
Will I have to pay any additional costs when I pick up the car?
How spontaneously can I book a FlipCar?
Can I cancel a reservation?
Can I reschedule my reservation?
To change your reservation, please send us an e-mail with your reservation number and desired date to [email protected], at least 48 hours before departure. We will then check if a rebooking is possible.
Do I rent the car directly from FlipCar?
Is a ride transferable to friends, family or other FlipCar users?
Why do I not find a trip in my city?
PS: What’s gone is gone! Since logistic rides do not take place frequently, you may not be able to find exactly the ride you want.
A trip with FlipCar
When do I have to pick up the vehicle?
How does the collection of the vehicle proceed?
What happens if I pick up the vehicle too late?
What happens if I don't pick up the car?
Do I have to pay for the fuel?
Wichtig: Du musst das Auto nicht volltanken, sondern nur soviel nachfüllen, dass du es zum Zielort schaffst.
How are the free kilometres regulated?
May I take other people with me?
Can I take kids with me?
Can I take animals with me?
Does the FlipCar App navigates me?
How much time do I have for the trip?
Why do you have to drive off directly? The destination station is already waiting for the vehicle for the next customer and still has to prepare it.
How is it regulated if, even though I leave on time, my arrival at my destination is delayed due to a traffic jam, construction sites or similar?
Can I make detours or stop in between?
What happens in an accident?
If the FlipCar protection package is active for your trip, please fill out the damage claim form and send it to [email protected].
Can I charge my phone while driving?
What happens if my phone goes off while driving?
What happens if the navigation system or the app crashes?
Can I return the vehicle to another branch?
How does the trip end?
Do I have to return the car with a full tank of fuel?
Where do I have to park the car?
How does the return of the car proceed?
Attention: If there is no staff on-site with you to inspect the vehicle and fill in a protocol (e.g. a drop off after opening hours), please take pictures of the vehicle and document the parking space and time. We recommend taking at least four photos of the vehicle, one from each side.
What happens if the branch has already closed on return?
What happens after the drop-off, how do I get back?
What are FlipCoins?
How do I get FlipCoins?
How many FlipCoins do I get per trip?
Do I get FlipCoins if the app is switched off while driving?